Every delivery,
tracked end to end.
Chai Couriers runs the entire last mile for home medical equipment and pharmacy providers — from patient intake and route planning to signed proof of delivery and billing. One portal. Zero spreadsheets.
Built for the home-medical supply chain
One system for the whole last mile
Stop stitching together spreadsheets, texts, and paper manifests. Everything your team needs to move product from the warehouse to the patient's door lives in one place.
Patient intake, done right
Capture demographics, insurance, and claims in seconds. Built-in duplicate detection flags repeat patients before they ever hit your queue.
Smart route planning
Turn the day's orders into optimized driver routes automatically — fewer miles, tighter ETAs, and a clear stop-by-stop manifest.
Driver PWA, even offline
Drivers scan, navigate, and capture signatures from any phone. Offline? Scans queue locally and sync the moment they're back on signal.
Proof of delivery
Signatures, photos, and signed AOBs are captured at the door and attached to the order — audit-ready, every single time.
Billing & invoicing
Generate invoices, email client admins automatically, and track payments without exporting a thing to a separate billing tool.
Live inventory
Receive stock, track it across warehouses, and get low-stock email alerts before you run out of the products patients depend on.
From order to doorstep in four steps
Intake the order
Staff or referring offices add the patient and order. Duplicates are caught automatically.
Plan the routes
Orders roll up into optimized routes. Assign drivers and print or push the manifest.
Deliver with proof
Drivers scan, navigate, and capture a signature + AOB at the door — online or off.
Bill & reconcile
Invoices generate and email out. Payments and delivery history stay linked to every patient.
Patient data, protected like it's your own
Healthcare logistics means real PHI. Chai Couriers is built for it from the ground up — hosted under a signed BAA, locked down with multi-factor authentication, and audited at every step so nothing slips through.
- Signed Business Associate Agreement on AWS
- Encryption in transit and at rest
- Automated backups with restore procedures
- Archive-not-delete keeps a permanent record
HIPAA-aligned hosting
Runs on AWS under a signed Business Associate Agreement, in a dedicated healthcare account.
MFA + backup codes
Optional TOTP multi-factor for every user, with one-time backup codes for lost devices.
Lockout & encryption
Bcrypt-hashed passwords, automatic lockout on repeated failures, and short-lived sessions.
Full audit trail
Patients are archived, never deleted — preserving delivery, payment, and document history.
Monitored 24/7
Uptime checks, error alarms, and automated database backups keep operations green.
Role-based access
Admins, client admins, staff, and drivers each see exactly what they should — nothing more.
Run a tighter operation, day one
Teams that switch to Chai Couriers trade chaos for clarity — and the numbers follow.
“We replaced a wall of whiteboards and three apps with one portal. Our drivers love it, our billing is faster, and we finally have proof of delivery on every single order.”
See Chai Couriers on your own routes
Book a 20-minute walkthrough and we'll show you the full lifecycle with your kind of orders — intake to invoice.
- A live tour tailored to your delivery volume
- Straight answers on security & compliance
- No obligation, no pushy sales call